You have the right to cancel your order within 30 days without providing any reason.

You may cancel your order within 30 days from the date of receiving the ordered goods.

To successfully cancel your order, you must notify us and provide all necessary information.

You can inform us about your order cancellation by email. Email: info@sportex.com

We will refund your payment no later than 30 days after receiving the returned goods. Your refund will be issued using the same payment method used for the original order, without any additional refund fee.

Conditions for Returning Goods:

To return purchased goods, please ensure that:

  • The items were purchased within the last 30 days
  • The items are in their original packaging

Items that cannot be returned:

  • Custom-made items.
  • Items that cannot be returned due to their nature, such as products past their expiration date.
  • Items unsuitable for return due to hygiene reasons once unsealed.
  • Items that, after delivery, are used in combination with other products (product mixtures).

We reserve the right to refuse the return of goods, even those that meet the above-mentioned conditions.

Product Returns

You are responsible for the risk and cost of returning the goods. Please send the returned items to the following address:

Test St. 12

We are not responsible for any damage to items during the return shipping process. Therefore, we recommend using a reliable shipping service for returning goods. We will not be able to issue a refund if you do not provide a purchase receipt or delivery confirmation.

Gifts:

If you wish to return a gift, the value will be refunded as store credit. Once we receive the returned gift, we will issue a gift credit certificate.
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Contact Information

If you have any questions about our return and refund policy, please contact us via email at info@sportex.com